A Frequently Asked Questions (FAQ) - YOJU Casino

You can play at our casino if you are already 18 years old. We allow playing only to adults, according to the laws of your country.

Of course! In any case, registration is free.

Find the Sign up button in the upper right corner of the website. Click on it to open the registration form. In this form, you will see fields for information entering.

Check the list below. YOJU Casino is open for all adult residents of those countries where gambling entertainments are allowed. You are not allowed to deposit and play for real money, in case of your following territories (Restricted Countries) residence: Albania, Angola, Barbados, Belgium, Burkina Faso, Cayman Islands, Central African Republic, Curacao, Côte d'Ivoire, Czech Republic, Democratic Republic of the Congo, Dutch West Indies, Eritrea, Ethiopia, France and its overseas territories(Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Gibraltar, Greece, Haiti, Iran, Iraq, Israel, Jamaica, Jersey, Lebanon, Liberia, Libya, Lithuania, Mali, Mauritius, Myanmar, Netherlands, Nicaragua, North Korea, Pakistan, Panama, Portugal, Republic of the Congo, Rwanda, Serbia, Sierra Leone, Somalia, South Sudan, Spain, Sudan, Syria, Sweden, Uganda, Ukraine, United Kingdom, United States of America, Yemen, Zimbabwe.

Unfortunately, no. You are not allowed to deposit and play for real money if your residence is in Restricted Country. We recommend that you read the Terms and Conditions, which contains all the rules regarding Restricted Country. However, there are free demo games available. You do not need to deposit any money.

Please, contact support via Live Chat or via email support@yoju.casino to assist you.

Unfortunately, no. You can create only one (1) gaming account, as all customer offers are limited to: one person, household address, email address, telephone number, same payment account number (e.g., debit or credit card, Neteller, etc.),IP, shared computer, e.g., public library or workplace.

Click on the Edit Profile button in your profile. If you do not see option to edit some info please contact Live Chat to assist you.

It's ok! Write to our support staff support@yoju.casino

We can start the verification procedure (according to KYC policy) when processing your personal funds' transition to your Player's Account. The process can include (but not limited to) your photo with an ID or document, which can verify your residence and identity.

We may reasonably request you to provide some documents and proofs to comply with AML and KYC policies. It is required to ensure the security of our customers. We strive to provide a safe and secure playing environment; that's why we need proof of identity.

Go to your profile and click on Settings. You will find there a section for uploading documents and verification of identity. The following documents may be needed for verification: one government-approved identity card (ID card, passport, and driver's license), proof of residency (utility bill, bank statement, bank reference letter), proof of deposit method. Upload a photo to your profile. You can upload files up to 2 Mb in size. Supported formats are .bmp, .pdf, .gif, .jpeg, .jpg, .png, and .tif. Read about how we store and process information in Privacy Policy.

We strive to validate documents as quickly as possible. The maximum time required is 24 hours. To speed up verification, please follow all requirements and recommendations. They are highlighted in the registration form, Terms & Conditions, and FAQ.

We may refuse to accept documents if they do not comply with legal provisions and our AML and KYC policy. In this case, our support staff will contact you.

Check your verification status on the same page where you uploaded your documents.

If you have not blocked your account, please contact support. Here are the possible reasons for banning your profile: a dormant account after 12 months without action, antifraud policy, any suspicion or evidence of the Casino system manipulation.

Check if you enter the email correctly. Your account may also be suspended for some reason. Contact our support team.

Click the Login button on the YOJU website. A login form will appear and click on the Forgot your password? link. The website will show you the next steps. Instructions on how to reset your password will also be sent to your email.

Check if you have entered your email correctly. Check the Spam folder in your mailbox - emails may get there by mistake. If there is still no message, please, contact the support team.

Yes, there are! Check them out in the Promo section.

The bonus will be credited immediately after the conditions are fulfilled. The minimum deposit required to claim any part of your welcome bonus is 20 EUR (or equivalent). For every bonus part you can get it as soon as funds reach your gaming account. The requirements are fully specified in the description of the welcome promotion. Also, check out the Bonus policy.

Different kinds of games contribute different bet % to wagering. In general, slot games contribute 100% to wagering, other games(tables, live, craps etc.) contribute 5%. Slots with Bonus Buy feature also contribute 5% to wagering.

To withdraw funds, you must meet the bonus conditions. Read its description as well as the Bonus policy.

You can work with a variety of currencies and cryptocurrencies. The Casino allows registering and playing for the following currencies: EUR, USD, CAD, AUD, NZD, NOK, PLN, JPY, INR, BRL, ZAR and crypto: BTC, BCH, ETH, LTC, DOG, USDT, ADA, TRX.

Unfortunately, money can only be withdrawn through the same system through which you made the deposit. For example, a deposit made through a bank card leads to withdrawal also through a bank card. This rule works with all payment methods without exception. In this way, we ensure your security and minimize the risk of cyber-attacks on your accounts.

Each deposit must receive 3-5 confirms from the Blockchain and each of them can take 5-20 minutes. In total, the transaction takes about an hour to reach the final wallet. If it has been more than that, please, contact our support team.

It is easy! Go to the cabinet, find and click on the Deposit button. YOJU Casino will show you the list of available payment methods. Choose one and follow the on-screen instructions.

No! We do not charge any deposit or withdrawal fees. Please note that commissions may be set inside the payment system. Keep this in mind when making a transaction.

All deposits are processed instantly, within a few minutes.

If your deposit does not meet the requirements, the system may reject it. Some reasons: it does not meet the minimum requirements, or you live in a restricted country. Please contact our support team.

Go to your profile, find the Payments - Payouts section. Choose the desired method and follow the instructions on the screen. Remember that withdrawals are possible only through the system through which the deposit was made.

The time it takes to withdraw funds depends on two criteria: the selected payment system and the speed of the employees who process applications. We process requests as fast as possible, maximum within 24 hours. However, the rate of the payment system does not depend on us. Read the details on the page Payments

Check if the withdrawal system is the same as the one you used for your deposit. Check if the payment amount matches the minimum or maximum limit. Also, the payment system can set limits. Please, contact the support service

The maximum withdrawal amount depends on the payment method you opt to use. Suppose the requested withdrawal amount exceeds the limit of a specified payment system. In that case, the sum will be withdrawn for several payments.

Check the payment term - it is different for different systems. For example, credit cards can make transactions within 3-5 business days. If the money did not arrive after this period, please contact our support team.

Yes! YOJU Casino is an officially registered brand with a license from Curacao Gaming Commission. We provide games from certified suppliers who regularly conduct audits of their products in RNG technical labs. All content is licensed by the website operator Dama N.V., a company registered and established under the laws of Curacao.

The honesty of the games is confirmed by Curacao's license, as well as certificates of integrity RNG. Also, we use Provably Fair technology. This technology ensures the reliability and verifiability of gambling provided in our casino.

Yes. All games are available in demo mode, where virtual currency is used.

You can win the jackpot if you do not live in one of the restricted countries. You cannot win jackpot games by NetEnt if you are resident in the following countries: Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, Ukraine.

Unfortunately, no. Bets already placed cannot be changed or called back.

Go to your profile and find the History section. All your bets are recorded there.

Go to your profile and find the Bonuses section. All active bonuses, their status, and wagering requirements will be marked on the page.

Suppose our site is unavailable for some reason, and the problem is on our part. In that case, we will take all measures to alert our customers through all available channels. Also, we will strive to change the situation quickly.

If your bet has been canceled, it is possible for several reasons, including internet problems or account blocking. To find out why and solve the problem with your bet's cancellation, please write to our support team. Add screenshots and a detailed description of the problem to the letter. We will try to solve everything quickly and clearly!

Close and reopen the game. It will continue at the same moment. Or, if you can't reboot the game, it will restart on the server. Among the reasons may be the computer hangs up or the Internet connection is broken. Winnings will be credited to your account in the usual order.

To play in YOJU online casino, you should install this to play: JAVA - download the program at http://java.com/. Flash Player is the latest version. Update it at http://get.adobe.com/flashplayer/. If it doesn't help either, the connection to the server may have been broken. Log out and reaccess your account, or close and open your browser again. Contact our support team.

Each spin shall be recorded in the database. If a failure occurs during the game, please contact our support team. Write in a letter: the name of the game, the amount of time played, your bets, and other details. The more information, the better. A screenshot will also help us a lot. It is recommended to stop the game until the staff finds a solution.

Yes! When you enter the site, your browser and our server establish a secure connection. All data is encrypted using advanced technology, such as SSL protocols. All information and activities on the site are 100% safe and private.

It's no big deal! All web sessions can always be closed. Log in to your account, section Profile data. There is a list of all open web-sessions. Click on Close next to each session.

Two-factor authentication (2FA) is a measure to enhance the security of your account. You log in to your profile using two passwords. Install Google Authenticator on your phone and configure it in My Account - Profile Data section. Follow the on-screen instructions. After setting up, every time you log in to your account, you will need to enter your login, password, then code from the Google Authenticator application. This way, you make hacking your profile impossible.

We take serious security measures and use the same technologies as in large banks to protect client finances. For example, cryptocurrencies are stored on encrypted cold wallets, isolated from the network.

Yes, we have this option. To close your account for a particular period, please contact our support team.